Frequently Asked Questions
Everything you need to know about our anti-theft bags and secure travel gear.
What makes Pacsafe bags different from regular backpacks?
Pacsafe products feature patented anti-theft technology, including eXomesh slashguards, RFID-blocking pockets, and Roobar locking systems designed to keep your valuables safe from pickpockets and thieves.
How long does shipping take for international orders?
Standard international shipping typically takes 7-14 business days. Express options are available at checkout for faster delivery depending on your region.
What is your return policy for unused items?
We offer a 30-day return policy for all items in their original, unused condition with tags attached. Please visit our returns portal to initiate a claim.
Are Pacsafe products covered by a warranty?
Yes, we offer a 2-year limited warranty on all bags and luggage, covering manufacturing defects in materials and workmanship.
How do I clean and maintain my anti-theft bag?
We recommend spot cleaning with a damp cloth and mild detergent. Do not machine wash or tumble dry, as this can damage the internal security mesh and hardware.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.